Shipping & Return Policy
1. Shipping Information
We offer shipping within Canada and, where applicable, to select international destinations. Shipping times and costs may vary depending on the delivery location and shipping method selected at checkout.
- Processing Time: Orders are typically processed within 1–3 business days.
- Delivery Time: Estimated delivery ranges from 2 to 10 business days within Canada. Rural or remote areas may take longer.
- Shipping Carriers: Orders are shipped via trusted carriers such as Canada Post, UPS, or FedEx.
- Tracking: A tracking number will be provided once the order has been shipped.
2. Shipping Fees
Shipping costs are calculated at checkout based on the weight, size, and destination of the package. Free shipping may be offered on orders above a certain threshold (if applicable).
3. International Shipping
International shipping may be available to selected countries. Additional customs fees, duties, or taxes may apply and are the responsibility of the customer. Delivery times may vary depending on destination and customs processing.
4. Order Issues or Damaged Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We may require photos of the item and packaging to assess the issue. Replacements or refunds will be issued as appropriate.
5. Returns & Exchanges
We want you to be satisfied with your purchase. Returns or exchanges may be accepted under the following conditions:
- Eligibility: Items must be returned in unused, original condition and packaging.
- Return Window: Returns must be initiated within 14–30 days of the delivery date (as per your store policy).
- Non-Returnable Items: Certain items such as clearance items, gift cards, or personalized products may be final sale and not eligible for return.
- Return Shipping: Customers are responsible for return shipping costs unless the item was defective or incorrect.
6. Refunds
Once the returned item is received and inspected, a refund will be issued to the original payment method. Refunds may take 5–10 business days to appear depending on the payment provider.
7. How to Initiate a Return
To start a return, please contact our support team through the website’s contact form or email. Provide your order number and reason for the return. We will respond with return instructions.
